Privacy Policy

At Zorai, managed by VALT ENERGY PTY LTD, we respect your privacy. This document outlines exactly what personal data we collect, how we protect it, and the strict conditions under which we may share it with external partners.

1. Personal Identifiable Information We Collect

When you visit www.zorai.shop, interact with our services, or complete a purchase, we collect necessary personal data, including:

  • Contact Details: First and last name, email address, phone number, physical shipping address, and billing address.
  • Payment Metadata: Tokenized payment confirmations. As noted in our Payment Policy, we never see or store your raw credit card numbers.
  • Technical Analytics: IP address, browser configuration types, operating systems, referring URLs, device identifiers, and behavioral patterns across our storefront via tracking cookies.

2. Purposing and Processing of Collected Data

We process your data for legitimate business purposes, including:

  • Processing, packing, and delivering your physical orders.
  • Verifying transactions against payment fraud to protect our platform and consumers.
  • Providing customer care assistance through care@zorai.shop.
  • Fulfilling legal tax filings, corporate accounting audits, and regulatory compliance obligations.

3. Third-Party Disclosures and Restrictions

We do not sell, rent, trade, or distribute your personal information to third-party data brokers or marketing firms. Your information is shared exclusively with trusted third-party service providers required to fulfill your order, including:

  • Logistics Operations: Sharing your name, phone number, and address with carriers (e.g., USPS, FedEx) to handle final physical delivery.
  • Payment Gateways: Securing financial transactions via encrypted processing networks.
  • Hosting Frameworks: Utilizing secure cloud e-commerce platforms (such as Shopify) to host our digital storefront.

4. Data Retention and Archiving Laws

We retain your personal order histories and transaction data only for as long as necessary to fulfill the purposes outlined in this policy, or to comply with corporate tax laws and federal financial archiving requirements.

5. CCPA / CPRA Rights for United States Residents

If you reside in the United States (including California under CCPA regulations), you have specific statutory rights regarding your personal data:

  • The Right to Know: You can request a clear report detailing what personal details we have collected about you over the past 12 months.
  • The Right to Delete: You can request that we permanently delete your personal records from our databases, subject to certain legal exceptions (such as active order fulfillment or tax tracking requirements).
  • The Right to Opt-Out: We do not engage in behavioral data selling. However, you can manage your preference regarding analytical tracking cookies via our site's cookie consent manager.

To exercise any of these privacy rights, please submit an official request to our Privacy Compliance Officer at care@zorai.shop. We will verify your identity and respond within the legally mandated timeframes.